Results 1
| 1. The most important consideration for us was: | 2. What was the Initial contact with the company you chose? | 3. Did a representative of your current company visit you to request your business? | 4. Did you use Google to search for an oil/propane supplier and if so did you review Daniels? | If yes – what could we have said that might have persuaded you to select us? |
|---|---|---|---|---|
| Price | Internet search (Google, Bing) | No | Yes | Better pricing, terms for contract, ENTHUSIASM TO WIN MY BUSINESS !!! |
| Customer service | Recommendation from a friend or neighbor | Yes | No | |
| Customer service | Recommendation from a friend or neighbor | Yes | No | |
| Price | Recommendation from a friend or neighbor | No | No | |
| Price | Mailed information | No | No | |
| Price | Recommendation from a friend or neighbor | No | No | |
| Price | Internet search (Google, Bing) | No | No | |
| Reliability | Mailed information | No | No | |
| Price | Internet search (Google, Bing) | No | Yes | Everything was fine but Zima found a dealer with comparable service but significantly lower fuel cost. |
| Price | Your company served the previous homeowner | No | No | |
| Price | Recommendation from a friend or neighbor | No | No | |
| Price | Recommendation from a friend or neighbor | No | No | |
| Price | Your company served the previous homeowner | Yes | No | |
| Reliability | Mailed information | No | No | |
| 1. The most important consideration for us was: | 2. What was the Initial contact with the company you chose? | 3. Did a representative of your current company visit you to request your business? | 4. Did you use Google to search for an oil/propane supplier and if so did you review Daniels? | If yes – what could we have said that might have persuaded you to select us? |