Results 1
| 1. The most important consideration for us was: | 2. What was the Initial contact with the company you chose? | 3. Did a representative of your current company visit you to request your business? | 4. Did you use Google to search for an oil/propane supplier and if so did you review Daniels? | If yes – what could we have said that might have persuaded you to select us? |
|---|---|---|---|---|
| Reliability | Mailed information | No | Yes | In fact I did become your customer and still am! |
| Reliability | Your company served the previous homeowner | No | No | |
| Recommendation of friend or neighbor | Recommendation from a friend or neighbor | No | No | |
| Price | Recommendation from a friend or neighbor | No | No | |
| Price | Your company served the previous homeowner | Yes | No | |
| Price | Recommendation from a friend or neighbor | No | No | |
| Price | Internet search (Google, Bing) | No | No | |
| Reliability | Mailed information | No | No | |
| Price | Internet search (Google, Bing) | No | No | |
| Price | Internet search (Google, Bing) | No | Yes | |
| Price | Recommendation from a friend or neighbor | No | No | |
| Customer service | Mailed information | No | No | |
| Price | Internet search (Google, Bing) | No | No | |
| Customer service | Your company served the previous homeowner | No | Yes | Your company’s name is familiar but I don’t recall if I reviewed you. I received quite a few offers in the mail as well. |
| Recommendation of friend or neighbor | Mailed information | No | No | |
| Customer service | Mailed information | No | No | |
| Price | Internet search (Google, Bing) | No | Yes | Previous owner |
| Recommendation of friend or neighbor | Recommendation from a friend or neighbor | No | ||
| Recommendation of friend or neighbor | Mailed information | No | No | |
| Price | Recommendation from a friend or neighbor | No | No | |
| Price | Internet search (Google, Bing) | No | Yes | Nothing, price was too high |
| Price | Your company served the previous homeowner | No | No | |
| Price | Your company served the previous homeowner | No | Yes | Competitive discount pricing for large fill ups |
| Customer service | Internet search (Google, Bing) | No | No | |
| Customer service | Internet search (Google, Bing) | Yes | No | |
| 1. The most important consideration for us was: | 2. What was the Initial contact with the company you chose? | 3. Did a representative of your current company visit you to request your business? | 4. Did you use Google to search for an oil/propane supplier and if so did you review Daniels? | If yes – what could we have said that might have persuaded you to select us? |