A letter to David Daniels

Dear David Daniels,

I’d like to take a minute of your time to offer some examples of what excellent customer service looks like via my story.

What our customers sayIn 2000 my husband and I bought a home in Durham. We had some issues with an in-ground oil tank and needed to have a new one installed in our basement. So began the relationship with your company.

In 2002 my husband became ill with agent orange induced lymphoma. It was at that point I started working with your customer service representative Darlene. Two years later my husband passed away and Darlene was one of the more compassionate business people I dealt with during that very difficult time. It has taken many years to sell my Durham home, find a new home I could afford, and finally get to a place that looks ‘normal’, whatever that means. Through my times of grief, times that I was in and out of challenging financial situations, and in my ever present state of forgetfulness, Darlene has been patient, accommodating, respectful and most of all genuinely friendly.

As you know, there are some extremely competitive fuel companies in the area that I could choose to do business with. I’ve continually chosen Daniels, year after year, because of the quality service I receive, and most importantly, because of Darlene! I’ve had conversations with people whom I’ve expressed my loyalty to Daniels because I’m confident I know without a doubt, Darlene will go above and beyond to help if ever a problem presents itself. She is the model of what customer service should be, integrity, sincerity, intelligence and friendliness. I know when I speak with her, I’ll always hang up the phone with a smile and a sense that Daniels cares about my business.

So thank you David, thanks for sharing Darlene with your customers. She is a sterling asset to your company!

Laura BDurham, CT

8 High Street, P.O. Box 32, Portland, CT 06480 • 24 Main Street, Centerbrook, CT 06409

Middletown: 860-342-3778
Essex: 860-767-1920
Colchester: 860-537-3011
Madison: 203-245-8660

Daniels Energy: CT License S1-385517 HOD#19 / Daniels Propane. LLC: CT License S1-302857 HOD #846