Troubleshooting in an Emergency
We know how stressful it can be to wake up on a cold winter morning and find out there is no heat. Or, on a hot summer day there’s nothing worse than a sweltering house if your air conditioning suddenly goes out.
Here are some Emergency Procedures to follow before giving us a call. We’re always at your service, but want you to be prepared if there is an emergency:
If you don’t have heat – check the following:
- All switches are on!
- Fuel in oil tank!
- Thermostat turned 5 degrees above room temperature!
- Fuses or circuit breakers have been reset!
- Then call for service if your are still having problems: 860-342-3778
If you smell exhaust or fuel odor in your home, shut off system and immediately call our 24 – hour emergency service line. If you have a rushing or gurgling noise, call us to have your system purged and air eliminator checked.
Cooling System Tips
If your cooling system is not working – check the following:
- Make sure all switches are in the “on” position.
- Be sure fuses or circuit breakers are not tripped!
- Turn thermostat to 5 degrees below room temperature!
- For most efficient operation, have your system tuned up each spring.
- Keep area around outdoor condensing unit clean and clear of leaves, and other debris that may prevent unit from receiving adequate air flow.
- If your cooling system does not operate, call our 24-hour emergency service line.
Frequently Asked Questions
Q: Why should I buy from a Full Service Fuel Dealer?
A: Full Service Dealers offer a large variety of services that add value, which increases convenience and comfort levels. Some of these services include our in-house Service Department, Price Protection Plans, Fuel additives, Budget Payments, and Twenty-Four hour service.
Q: Is there a difference from one dealer to another?
A: There are big differences between competing dealers. The variety of services, the level of technical training of staff are some examples. Also, the ownership of a company, whether it is Family owned, a subsidiary of a large corporation, and whether the ownership is local and involved in the community.
Q: Does fuel quality vary from one dealer to another?
A: Yes, some companies use fuel additives that enhance combustion, reduce tank sediment, absorb moisture, and inhibit corrosion.
Q: Is there a difference between a Price Cap and a Fixed Price?
A: Yes, while both pricing methods protect the consumer against rising fuel prices, only a price cap allows the consumer to benefit if prices should fall.
Q: Is a heating system Service Plan a good buy?
A: Yes, think of it as an insurance policy for peace of mind. Different Service Plans offer different levels of coverage, and vary widely from company to company.
Q: Do you service both fuel customers and non-fuel customers?
A: Yes, we offer our fuel customers 24-hour service. We only offer non-fuel customers service during normal working hours. We also give priority to automatic delivery fuel customers, in scheduling all service activities. Regular fuel customers also receive a reduced rate on service.
Q: How does a Budget Plan work?
A: We estimate the annual fuel consumption and multiply by a forecasted price per gallon to calculate an estimated annual fuel bill. We can then add in a Service Plan if the customer requests. We then divide this amount by either 8 or 10 months to get an even monthly payment. At the end of the budget period, the account is reconciled to the actual amount used, and any balance left is due.
Q: Can you incorporate non-covered charges?
A: No, we can not foresee any amounts for service repairs that are not part of a Service Plan. Therefore, any amount incurred other than Fuel and Service Plan charges are due and payable Net 30 days, or according to other payment terms arranged.
Q: Does receiving fuel from another supplier void a Service Plan?
A: Yes, because we can only control the quality of fuel that we provide. If another supplier provides fuel to a unit that has a Service Plan from our company, that plan immediately becomes void.
8 High Street, P.O. Box 32, Portland, CT 06480 • 24 Main Street, Centerbrook, CT 06409, P.O. Box 391 • Essex, CT 06426
Phone: 860-342-3778, 860-537-3011, 860-767-1920, 860-669-9674, 203-245-8660
Portland Fax: 860-342-4203, Essex Fax: 860-767-0442