We Take Pride in Our Customer Service.
From fuel delivery to HVAC services.
DANIELS ENERGY has been family-owned since the 1920’s. Below are just a few E-mails and letters we have received lately. One, in particular, says a lot about what Daniels Energy is about, It is addressed to David Daniels, We would like to share it with you.
We are also proud sponsors of many organizations and community service causes in our community. See for yourself!
Great Emergency Response and Triage
When I had an emergency over the weekend, A newly installed unit was not working due to and an electrical problem I got a call from Bob Daniels. He assured me that all my concerns would be taken care of and he was very understanding. It was a hot day and our inside temperature was climbing. Bob sent Bill his HVAC TECH to the house and after a minor adjustment the system went on line… I then spoke with the utilities electrician who will complete the job. Thanks, Daniels. GREAT Triage, GREAT Response and GREAT Customer Service!!!!
Kudos to A++ Technician
Just wanted to let you know that the technician who performed the service last month was excellent!! He went over and above what I expected. He even explained to me how the condensate system worked so I’d know what to look for next time. A++.
Great Job: From Beginning to End
I just wanted to let you know that the entire process was a great experience for me. Brian was great and very helpful from a sales perspective and the installation team that came out was awesome and did impeccable work. I am extremely satisfied with the quality of the work and the overall performance of the systems so far.
I am glad to have Daniels Energy as my choice for home comfort and I look forward to a very long relationship!
Thanks for the delivery
before a big snowstorm
I just wanted to take a moment to thank you for anything you did to get our oil delivery just before the the big snowstorm on Thursday. We could drive out on Friday in the snow knowing that we have enough fuel to keep the house warm until spring. We are especially grateful for the delivery with today’s snow and ice that the Northeast is dealing with.
Heating Service on a Frigid Day
“I just wanted you to know that, unfortunately, I had to make a no heat service call early this morning. Your employees handled everything beautifully on one of the coldest, and I’m sure busiest, days this season. Josh, the on-call tech, called me promptly after I spoke with the answering service and suggested I call the office at 8 am. When I called the office the woman who handles your service dispatching was very pleasant and helpful. Joe the tech, and his side kick, were very personable and professional when they came to the house. They replaced the ignition switch and I’m good to go.”
A New Satisfied Customer
“We just started using you for our oil and maintenance. On Tuesday we had service on our oil fill spout for the whistle replacement. Dave, our technician, as wonderfully polite. He must have gone up and down our stairs, in and out the front door 6 times or more. Each time he took his shoes off as not to make a mess in our home. He was very thorough and explained everything to me.
We owned our own business for over ten years back in Michigan and know the importance of knowing how your workers are representing you and your company. Too often you only hear complaints. We thought it would be nice to hear a compliment. Thank you again”.
8 High Street, P.O. Box 32, Portland, CT 06480 • 24 Main Street, Centerbrook, CT 06409, P.O. Box 391 • Essex, CT
Portland: 860-342-3778 • Essex: 860-767-1920
Daniels Energy: CT License S1-385517 HOD#19 / Daniels Propane. LLC: CT License S1-302857 HOD #846